Shipping policy
Shipping Policy
Legends Memorabilia Collection
Last updated: July 28, 2026Thank you for shopping with Legends Memorabilia Collection. Please review the following information regarding order processing, shipping, presale items, send-in items, tracking, and delivery-related concerns.
Order Processing and Fulfillment
Our inventory is stored at multiple locations. Processing times may vary depending on where an item is located and how quickly it can be transferred to our shipping team.
Items located at our main warehouse typically require approximately 3–5 business days for processing. However, customers should generally allow 7–14 business days for an order to be processed and shipped.
Processing times do not include weekends, holidays, carrier transit times, presale fulfillment periods, or delays related to athlete signings.
Shipping Methods
We primarily ship orders through:
- USPS
- UPS
Standard and expedited shipping options may be available at checkout depending on the destination, item type, package size, and carrier availability.
Selecting expedited shipping only shortens the carrier’s estimated transit time after the order has been processed. It does not necessarily shorten the time required to locate, transfer, prepare, or fulfill the item.
Shipping Charges
Shipping charges are calculated and displayed at checkout based on the delivery address, selected shipping method, package size, weight, and other applicable factors.
Presale Items
Presale products are not immediately available for shipment. These items are expected to ship approximately 1–2 weeks after the applicable autograph signing has taken place.
Signing dates and fulfillment estimates are subject to change due to athlete availability, injuries, travel, scheduling conflicts, authentication requirements, or other circumstances outside our control.
Customers should not order a presale item with the expectation that it will arrive by a specific birthday, holiday, event, or other deadline unless the item has already been completed and confirmed as ready to ship.
When an order contains both in-stock and presale products, the items may be shipped separately.
Customer Send-In Items
Customer send-in items are generally returned approximately 1–2 weeks after the applicable autograph signing has taken place.
Customers are responsible for safely packaging and shipping their items to Legends Memorabilia Collection.
Standard return shipping may be included or purchased as part of the send-in order. Customers who would like additional shipping insurance beyond the standard coverage must provide an appropriate prepaid return label with the requested insurance amount.
Legends Memorabilia Collection is not responsible for insufficient insurance selected or provided by the customer.
Tracking Information
Once an order has shipped, tracking information will be sent to the email address provided during checkout.
Customers are responsible for reviewing their tracking information and monitoring the shipment’s delivery status. Carrier delivery estimates are not guaranteed and may be affected by weather, service interruptions, holidays, or other carrier-related delays.
Split Shipments
Orders may be fulfilled from multiple inventory locations and may arrive in separate packages.
Customers will not be charged additional shipping fees solely because Legends Memorabilia Collection chooses to split an order into multiple shipments.
Separate tracking information may be provided for each package.
Address Changes
Customers may request an address change after completing checkout by contacting us as soon as possible at mlam@mlbpaa.com.
We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.
Customers are responsible for ensuring that their shipping address is complete and accurate. Additional shipping charges resulting from an incorrect, incomplete, or outdated address may be the customer’s responsibility.
Lost, Stolen, or Missing Packages
Customers must contact us regarding a lost, stolen, missing, or undelivered package within 90 days of the shipment date.
Claims submitted more than 90 days after the shipment date may no longer be eligible for investigation, replacement, refund, or assistance.
If tracking shows that a package was delivered but it cannot be located, customers should first:
Check the delivery location and surrounding property.
Ask household members, neighbors, front-desk staff, or building management.
Contact the applicable shipping carrier.
Contact Legends Memorabilia Collection if the package remains missing.
Any replacement or refund will depend on the circumstances of the shipment, carrier findings, available insurance coverage, and product availability.
Damaged Items
Customers must report shipping damage within 90 days of the shipment date. We strongly recommend reporting damage immediately after delivery so that a carrier claim can be filed as quickly as possible.
To review a damage claim, we may require clear photographs of:
- The damaged item
- The exterior shipping package
- The interior packaging materials
- The shipping label
- Any visible damage to the box or container
Customers must keep the item and all original packaging until the claim has been reviewed and resolved.
After receiving the required documentation, Legends Memorabilia Collection will file a claim through the appropriate carrier, insurer, authentication provider, or other applicable channel. A refund or replacement is not guaranteed until the claim has been reviewed.
Cancellations and Returns
Customers may request an order cancellation within 90 days of the order date, provided the order has not already been received and is otherwise eligible for cancellation.
If the customer has already received the item, the customer must contact us before returning it. Unless the return is the result of an error by Legends Memorabilia Collection, the customer is responsible for return shipping costs.
The item must be returned in the same condition in which it was received. Once the returned item has arrived and has been inspected, an eligible refund will be issued to the original payment method.
Original shipping charges and return shipping charges may not be refundable.
Presale, send-in, personalized, custom, altered, or specially obtained products may be subject to additional cancellation or return restrictions.
Carrier and Fulfillment Delays
Legends Memorabilia Collection is not responsible for delays caused by carriers, severe weather, natural disasters, incorrect addresses, service interruptions, customs processing, athlete availability, signing postponements, authentication delays, or other circumstances outside our reasonable control.
We will make reasonable efforts to assist customers and provide available updates when a delay occurs.
Contact Us
For shipping questions, tracking assistance, address changes, damage claims, or cancellation requests, please contact:
Legends Memorabilia Collection
7100 Broadway, Bldg 6H
Denver, CO 80221
Email: mlam@mlbpaa.com